OTHER SERVICES
Trouble Support in Pattaya
When something goes wrong, we help you sort it out, accompany you and interpret.
AT A GLANCE
- What we handle
- Accidents, lost property, misunderstandings and other local trouble
- How we help
- Assessing the situation, accompaniment to the right offices, interpretation
- Fees
- Varies by case (please enquire)
- Night-time support
- A night emergency line is in preparation and will be published here
Information as of 25 Sept 2026
Who this service is for
- You have fallen ill, been injured, been robbed, lost something or had an accident while visiting or living here
- You are worried about explaining things in Thai or English at the police station or hospital
- You cannot explain a lockout, leak or other home problem to building management or your landlord
- You do not know where to start and want someone to listen in Japanese first
Abroad, small problems can grow when you cannot make yourself understood. We listen, work out which office to go to and what to bring, and accompany and interpret where needed.
Emergency contacts
| Contact | Number | When to use it |
|---|---|---|
| Police | 191 | Crime, accidents, danger |
| Tourist Police | 1155 | Problems involving visitors. English is spoken |
| Ambulance | 1669 | Sudden illness, injury |
| Fire | 199 | Fire |
| Bangkok Hospital Pattaya | 1719 | A private hospital with Japanese-speaking support |
| Embassy of Japan in Thailand (Bangkok), consular section | See the official website | Lost passports, being caught up in a crime or accident |
If life is at risk or you are in danger, call the numbers above before contacting us. Once things are calmer, get in touch and we will help with what comes next. A night emergency line is in preparation and will be published here once ready.
Common situations and first steps
| Situation | What to do first | How we can help |
|---|---|---|
| Illness or injury | Call 1669 if serious. Find your travel insurance policy number | Go with you to hospital, interpret at reception and consultation, help contact the insurer |
| Theft or loss | Call your card issuer to block cards. Get a police report | Go with you to the police or Tourist Police and interpret your report |
| Road accident | Help anyone injured and call the police on 191. Contact your rental company and insurer | Interpret at the scene or police station, explain documents, deal with the rental company |
| Police questioning or summons | Stay calm and show your passport. Do not sign anything you do not understand | Interpret, and help find a lawyer if needed |
| Lost passport | Get a police report, then go through the embassy procedure | Plan the police and embassy steps, prepare documents, accompany you at Immigration |
| Lost keys or locked out | Contact building management or your landlord | Explain to the office and help arrange a locksmith |
| Leak or broken fittings | Turn off the water and contact the office. Take photos | Explain to the office or landlord and interpret with repairers |
| Disputes with shops, hotels or taxis | Do not pay or sign on the spot, and keep a record | Interpret by phone or in person and help sort out what happened |
If you lose your passport
- Obtain a loss or theft report from the local police station or the Tourist Police
- Report the loss at the Embassy of Japan in Bangkok so the passport is cancelled. You will need photos and other items
- If you are staying on, apply for a new passport. If you are going home soon, apply for a travel document for return to Japan, which can only be used to fly home
- Once you have the new passport or travel document, visit Immigration to have your entry record and visa transferred
A cancelled passport cannot be used even if it turns up later. If you find it, let the embassy know.
Check the embassy's official website for current documents, fees and opening hours (as of September 2026). The drive from Pattaya to the embassy in Bangkok takes about 1.5 to 3 hours each way, and we can arrange transport as well.
What to tell us when you get in touch
When you are shaken, it is hard to explain clearly. By LINE or phone, tell us what you can of the following. It does not matter if some of it is missing.
- Where you are now (hotel, building or street name, or your LINE location)
- What happened and when
- Whether anyone is hurt and whether you have already called the ambulance or police
- What you still have (passport, phone, wallet, insurance details) and what is missing
- How many people are with you and whether family in Japan need to be contacted
Photos help us grasp the situation quickly. For accidents or broken fittings, photos of the scene are also useful later when explaining to insurers or your landlord.
What we do and cannot do
What we do
- Listen and work out who to contact and in what order
- Accompany you and interpret at the police, hospital, embassy, Immigration or building office
- Explain reports and forms and help you fill them in
- Help you contact insurers, card issuers and rental companies
- Arrange a vehicle when you need to travel
What we cannot do
- Act as your lawyer, give legal advice or negotiate a settlement as a party
- Diagnose, treat or advise on medication
- Influence decisions by the police or authorities, or insurance payouts
- Come to a place where safety cannot be ensured. If you are in danger, call the police first
Fees depend on what is involved and how long it takes (please enquire).
Being prepared
- Save photos of your passport photo page, visa and entry stamp somewhere other than your phone as well
- Note your travel insurance policy number and the insurer's emergency number
- Note the numbers to call if your cards are lost
- Note your address in Thai script and the contacts for building management or your landlord
- Write down your regular medication, conditions and allergies in English
- Add us on LINE so you can send photos and your location straight away
HOW IT WORKS
How it works
Get in touch
If anyone is in danger, call 1669 (ambulance) or 191 (police) first. Then message us on LINE with what has happened (10:00 to 19:00).
A way forward
We listen, then set out the steps and contacts the situation calls for.
By your side
We accompany you to the police, hospital, embassy or other offices you need, and interpret for you.
FAQ
Questions about this service
Q01Are you available at night or on holidays?
A night emergency line is in preparation and will be published here once ready. In an emergency, please use the official contacts such as the police, listed on our travel information page.
Q02What should I do first if I have an accident?
First make sure everyone is safe. If anyone is hurt, call 1669; for the police, call 191. Then contact us and we will help with interpreting at the police station or hospital and with calls to your insurer or rental company.
Q03What kinds of trouble do you handle?
We handle a wide range of local trouble: accidents, lost property, misunderstandings and more. If you are unsure whether we can help, just tell us the situation first.
Q04If I lose my passport, can you come with me to the embassy in Bangkok?
Yes, we can come with you and arrange transport. You need to attend the embassy in person, so we help you gather the police report, photos and other items beforehand.
Q05Can you attend police discussions in place of a lawyer?
We can attend as your interpreter, but we cannot represent you or give legal advice. If you need legal help, we assist you in finding a lawyer.
Q06Can you check whether my insurance covers the hospital bill?
We help you contact the insurer, but the insurer decides what is covered. Some hospitals, such as Bangkok Hospital Pattaya, accept cashless treatment under travel insurance. Please have your policy number ready before you are seen.
READY TO BOOK
Trouble Support
Ask us about anything you read above. Book through the form, or message us on LINE for quick questions.