OTHER SERVICES
Trouble Support
Experienced staff respond when something goes wrong.
Accidents, lost property, misunderstandings — trouble abroad arrives without warning. We listen, then provide what the situation needs: accompaniment, interpretation, and a way forward.
Emergency contact numbers are listed on our travel information page.
HOW IT WORKS
How it works
Contact us first
Take a breath and tell us what has happened.
A way forward
We listen, then set out the steps and contacts the situation calls for.
By your side
We accompany and interpret where needed, staying with you until it is resolved.
FAQ
Questions about this service
Q01Are you available at night or on holidays?
A night emergency line is in preparation and will be published here once ready. In an emergency, please use the official contacts such as the police, listed on our travel information page.
Q02What should I do first if I have an accident?
Take a breath and tell us what has happened. We listen, set out the steps the situation calls for, and provide accompaniment and interpretation where needed.
Q03What kinds of trouble do you handle?
We handle a wide range of local trouble: accidents, lost property, misunderstandings and more. If you are unsure whether we can help, just tell us the situation first.
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