TERMS & CANCELLATION
Terms of service
and cancellation.
These are the conditions for using the services of SIAM BAY PATTAYA CO., LTD. ("we" or "the company") and how cancellations and changes are handled. Please read them before booking.
1. Scope
These terms apply to all services we provide, including airport transfers, boat and tour arrangements, application support for visas and driving licences, and other lifestyle support. Where specific conditions are given for an individual service at the time of booking, those conditions take precedence.
2. When a booking is confirmed
A booking is confirmed when we have checked the details and price of a request made through LINE or the enquiry form and have sent you a confirmation. A request alone does not constitute a booking, so please wait for our confirmation.
3. Prices and payment
We provide a quotation in advance and the price is fixed once you have accepted it. The method and timing of payment depend on the service and will be explained at the time of booking. The quotation states whether service charges or fees are included.
4. Cancellations and changes by the customer
Cancellations for the customer's own reasons may incur a cancellation fee depending on when we are notified. Because the fee differs by service, we will explain it when your booking is confirmed. If you do not use the service without notifying us, the full amount is charged. We will do our best to accommodate changes to dates or party size, but suppliers may not always be able to do so.
5. Cancellation due to weather, sea conditions or the authorities
We may cancel a service if we judge that it cannot be provided safely because of bad weather, sea conditions or instructions from the authorities. In that case you may choose either an alternative date or a full refund of any amount already paid. If we cancel for our own reasons, we refund the full amount.
6. Application support
Application support for visas, driving licences and similar matters consists of guidance on required documents, help preparing them, and accompanying you to the relevant office with interpretation. Whether an application is approved, and how long it takes, is decided by the authorities and we do not guarantee the outcome. We do not assist with false declarations or with applications that do not meet the conditions set by the authorities. Required documents are the customer's responsibility.
7. Limitation of liability
We are not liable for delays or damage caused by third parties such as airlines, hotels, boat operators or the authorities, for accidents or damage caused by the customer's intent or negligence, or for lost or stolen belongings. To the extent permitted by law, our liability is limited to the amount we received from you for the service concerned.
8. Prohibited use
Use of our services for purposes contrary to the law, bookings or applications based on false information, and conduct that causes trouble for other customers or local people are not permitted. We may refuse to provide services if we judge that this applies.
9. Governing law and jurisdiction
These terms are governed by the laws of the Kingdom of Thailand. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Chonburi Province in the first instance.
10. Changes to these terms
We may revise these terms when necessary. The revised terms apply from the time they are published on this page.
Effective date: 17 September 2026