FAQ
Questions,
answered.
Before you write to us, these may help. Anything not covered here — just ask through the form.
01How soon will I hear back after an enquiry?
We review every message and reply by email, as a rule within one business day. If your matter is urgent, please say so in your message.
02Can everything be handled in Japanese or English?
Yes. From first consultation to on-the-day support, we work in both languages.
03What payment methods are available?
Cash (THB) is the basis, with details confirmed per service. Further methods will be listed here once ready.
04Where will I meet my driver at the airport?
Before your transfer, we send you the vehicle and driver details. Please check your booking confirmation for the exact meeting point.
05Can I cancel a booking?
Yes. Terms differ by service, so we confirm them individually when you book. Our general terms are on the Terms and Cancellation Policy page.
06Are you available late at night or early morning?
Airport transfers run 24 hours, every day. Other enquiries are handled within office hours (10:00–19:00).
07Are you a licensed travel agency?
Licensing and registration details will be published on this site as soon as they are finalised.
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