FAQ
Questions,
answered.
Before you write to us, these may help. Anything not covered here — just ask through the form.
01How soon will I hear back after an enquiry?
We review every message and reply by email, as a rule within one business day. If your matter is urgent, please say so in your message.
02Can everything be handled in Japanese or English?
Yes. From first consultation to on-the-day support, we work in both languages.
03What payment methods are available?
Cash (Thai Baht) is the basis, with details confirmed per service. Further methods will be listed here once ready.
04Where do airport transfers meet?
Your driver waits in the arrival hall with a name board. Exact meeting details come with your booking confirmation.
05Can I cancel a booking?
Yes. Terms differ by service, so we confirm them individually at booking. A common cancellation policy will be published here once finalised.
06Are you available late at night or early morning?
Airport transfers run 24 hours, every day. Other enquiries are handled within office hours (10:00–19:00).
07Are you a licensed travel agency?
Licensing and registration details will be published on this site as soon as they are finalised.
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